ALTROVE (DBA AMAZING JOURNEYS & MORE, LLC)

TERMS & CONDITIONS OF TRAVEL SERVICES

Effective Date: The date the Client signs this Agreement

Governing Law: State of New Jersey

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1. CONTRACT FORMATION & ACCEPTANCE

1.1 Parties. This Service Agreement (“Agreement”) is entered into by and between Amazing Journeys & More, LLC, doing business as Altrove (“Altrove,” “Advisor,” “we,” “us,” “our”) and the individual or entity signing this Agreement (“Client,” “you,” “your”). Collectively, the parties are the “Parties.”

1.2 Contract Basis. These Terms & Conditions, together with all itineraries, proposals, invoices, confirmations, supplier terms, and written communications, form the entire Agreement between you and Altrove. By requesting that we confirm your booking, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1.3 Right to Modify Terms. Altrove may update these Terms & Conditions at any time. Updated terms apply to all future bookings. Continued use of our services after notice constitutes acceptance of the revised terms.

2. SCOPE OF SERVICES

2.1 Travel Consulting Services. Altrove agrees to design, plan, and coordinate customized travel experiences (“Travel Experiences”) for Client.

2.2 Independent Contractor Status. Altrove acts solely as an independent contractor and agent for Client for the limited purpose of arranging travel services with third‑party suppliers (“Suppliers”). No employment, partnership, or joint venture relationship is created.

2.3 Agency Authorization. Client authorizes Altrove to act as its agent for the purpose of securing travel arrangements, including hotels, tours, transfers, transportation, and related services. Client grants Altrove authority to sign supplier agreements and charge Client’s authorized payment method for approved travel components.

2.4 Communication. All notices must be sent via email. Client is responsible for updating contact and billing information within three (3) business days of any change.

3. CLIENT RESPONSIBILITIES

3.1 Timely Communication. Client agrees to provide prompt responses, accurate information, and clear budget parameters. Delays may affect pricing and availability.

3.2 Travel Documentation. Client is solely responsible for ensuring compliance with all passport, visa, vaccination, and entry requirements for all destinations. Altrove is not liable for denied boarding or entry due to documentation issues.

3.3 Risk Awareness. Client acknowledges that travel involves inherent risks, including but not limited to: transportation delays, illness, injury, crime, weather events, political instability, and Supplier changes. Client agrees to review U.S. State Department and CDC advisories prior to travel.

3.4 Air Travel. Altrove does not book standalone airfare unless part of a packaged itinerary. Client’s contract for air travel is with the airline. Altrove is not responsible for airline schedule changes, cancellations, or additional fees.

3.5 Group Travel. Client is responsible for ensuring all travelers in their party review and agree to these Terms. Client remains financially responsible for all travelers under this Agreement.

4. PRICING, FEES & PAYMENT TERMS

4.1 Planning Fee. Altrove’s Planning Fee is communicated during the initial consultation and is always non‑refundable. It does not include the cost of travel components.

4.2 Authorization for Purchases. Client must provide a signed payment authorization form. For transactions under $100 previously discussed with Client, Altrove may charge the authorized payment method without additional written approval.

4.3 Rush Fees. Changes requested by Client that require expedited work may incur a reasonable rush fee, communicated in writing prior to assessment.

4.4 Payment Deadlines. Failure to make timely payments may result in suspension of services or cancellation of travel arrangements, treated as a Client‑initiated cancellation.

4.5 Refunds. All Planning Fees are non‑refundable. Supplier refunds, if any, are subject to Supplier policies. Altrove is not responsible for Supplier refusal to issue refunds or Supplier insolvency.

4.6 Chargebacks. Client agrees not to initiate chargebacks for any charges authorized under this Agreement. Improper chargebacks will be contested, and Client is responsible for all associated costs, including attorney’s fees.

4.7 Supplier Insolvency / Default. Altrove is not responsible for Supplier bankruptcy, insolvency, or failure to deliver contracted services. Client agrees that recourse lies solely with the Supplier and/or travel insurance provider.

5. CANCELLATIONS & CHANGES

5.1 Client Cancellation. If Client cancels after final payment, Client agrees to pay a cancellation fee equal to 10% of all canceled trip components, in addition to Supplier penalties.

5.2 Supplier Changes. Suppliers may modify or cancel components due to operational needs, weather, safety, or other factors. Altrove will assist in securing alternatives but is not liable for losses resulting from Supplier changes.

5.3 No Refund for Unused Services. No refunds are provided for unused portions of travel, early departures, or no‑shows.

6. LIMITATION OF LIABILITY & DISCLAIMERS

6.1 Third‑Party Suppliers. Altrove does not own, operate, or control hotels, airlines, tour operators, transportation providers, or any Supplier. All travel services are provided by independent third parties.

6.2 Hotel, Tour, Transfer & Transportation Disclaimer. Altrove is not liable for:

• Overbookings, closures, or service disruptions

• Mechanical failures or delays

• Changes in accommodations or transportation equipment

• Supplier negligence or misconduct

• Lost or stolen property

6.3 Limitation of Liability. To the fullest extent permitted by law, Altrove’s liability is limited to the amount of the Planning Fee paid by Client. Altrove is not liable for indirect, consequential, punitive, or special damages.

6.4 Assumption of Risk. Client voluntarily assumes all risks associated with travel, including illness, injury, communicable diseases, accidents, weather events, and acts of nature or government.

6.5 Communicable Disease Waiver. Client acknowledges the inherent risk of exposure to communicable diseases (including but not limited to COVID‑19, influenza, norovirus, and emerging pathogens). Altrove is not liable for losses arising from exposure, quarantine, testing requirements, closures, or travel restrictions.

7. TRAVEL INSURANCE

7.1 Strong Recommendation. Altrove strongly recommends purchasing comprehensive travel insurance, including:

• Trip cancellation & interruption

• Supplier default coverage

• Medical & evacuation coverage

• Cancel‑for‑Any‑Reason (CFAR), when available

7.2 Client Responsibility. Client acknowledges that failure to purchase insurance increases financial risk and agrees that Altrove is not liable for losses that insurance would have covered.

8. TERM & TERMINATION

8.1 Term. This Agreement remains in effect until completion of travel or earlier termination.

8.2 Termination by Either Party. Either Party may terminate with 30 days’ written notice. Planning Fees remain non‑refundable.

8.3 Material Breach. Booking travel components independently (other than airfare) without consulting Altrove constitutes a material breach and results in immediate termination without refund.

9. INDEMNIFICATION

Client agrees to indemnify and hold harmless Altrove, its members, employees, and agents from all claims, losses, damages, liabilities, and expenses arising from:

• Client’s breach of this Agreement

• Actions or omissions of any traveler in Client’s party

• Failure to comply with laws or travel requirements

• Participation in any Travel Experience

10. GOVERNING LAW & VENUE

This Agreement is governed exclusively by the laws of the State of New Jersey, without regard to conflict‑of‑law principles. Any disputes shall be resolved exclusively in the state or federal courts located in New Jersey, and Client consents to personal jurisdiction in those courts.

11. MISCELLANEOUS

11.1 Entire Agreement. This Agreement constitutes the entire understanding between the Parties.

11.2 Severability. If any provision is deemed unenforceable, the remaining provisions remain in effect.

11.3 No Waiver. Failure to enforce any provision does not constitute a waiver of rights.